Why don’t my products look the same?
As our products are small batch, handmade and are made with organic, natural materials and ingredients that grow from the ground and are dependent on ever changing weather conditions to grow please keep in mind that you will see slight imperfections, differences and colours with our products and sizes which is what gives them character and makes them special and different from manmade items. It’s what we most about them and hope you do to.
Do I need to know how to meditate?
Not at all. Our meditations are designed to be simple and guide you through helping you clear your mind from your busy day or schedule and coming out refreshed, grounded and calm.
The meditation is there for your enjoyment should you wish to relax even further than your bath.
My order arrived broken or faulty. What do I do?
For any reason the products you have ordered are damaged at the time of delivery to you SOLITUDE body+mind will replace the damaged products as per our Refunds + Exchange outlines where we require photographic evidence within 24 hours of the delivery. Severely damaged deliveries will need to be reviewed further. Please contact us by email - firstname.lastname@example.org providing your order number & contact information in your email along with the photographs. We aim to respond to your email within 24 hours however due to busy times this may be longer.
I’m pregnant or breastfeeding. Can I use these products?
Due to some of the essential oils used in our products they are not recommended to be used when pregnant or breastfeeding. We recommend you discuss with your doctor or physician before using to make sure what’s right for you.
Do you ship outside of Australia?
Unfortunately we currently only ship around Australia but if you’d like to send something please send us an email at email@example.com to discuss options before ordering.
Can you custom make products?
Yes, absolutely. All our products are handmade and we love collaborating with people and brands. Send us an email at firstname.lastname@example.org with what you have in mind and we can discuss further.
Do you do corporate gifting?
Yes, absolutely. We love collaborating with people and brands and our products are the perfect gift for co-workers, event goodie bags and client gifts. Send us an email at email@example.com with what you have in mind and we can discuss further.
I can’t decide which scent to choose?
If you need help in selecting a scent please send us an email to firstname.lastname@example.org and we can guide you to what would be perfect for you.
Are your products vegan and cruelty free?
Yes, absolutely. I make everything myself and test everything on myself only so no animals are harmed. Our products are made from the highest quality, all natural plant based ingredients and certified organic where possible.
Are your products certified organic?
Currently our products are not made with all certified organic products but we are always sourcing new ingredients as our aim in the future is to be completely certified organic. All our ingredients are the highest of quality, all natural and plant based, and where possible organic, as we believe that our bodies only deserve the best and need to be toxin free to truly help us be our best.